Returns and Refund Policy
We want you to love your purchase from The Narrow Way. If something isn't right, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
To begin a return, please contact us at hello@shopthenarrowway.com before sending any items back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work quickly to resolve the problem by offering a replacement or refund when appropriate.
Refunds
Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items marked as final sale
- Products that have been used, washed, or damaged after delivery
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
If you need to cancel an order, please contact us as soon as possible at hello@shopthenarrowway.com.
Lost or Delayed Packages
Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package appears lost or is significantly delayed, please contact us and we'll do our best to assist.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: hello@shopthenarrowway.com