Frequently Asked Questions

When will my order ship?

Orders are typically processed within 1–3 business days.

How long does shipping take?

Shipping times vary depending on your location. Most orders arrive within 5–12 business days after shipment.

How can I track my order?

Once your order ships, you'll receive a tracking email. You can also use our Track Your Order page anytime.

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to help. Contact us as soon as possible at hello@shopthenarrowway.com.

What if my package is delayed?

Shipping carriers occasionally experience delays. If your tracking hasn't updated for several days, contact us and we'll gladly look into it.

What is your return policy?

If you're not satisfied with your purchase, please visit our Returns & Refund Policy page for complete details.

What if I receive a damaged or incorrect item?

Please email us within 7 days of delivery with your order number and photos of the item. We'll work quickly to make it right.

What payment methods do you accept?

We accept all major credit and debit cards, along with other payment methods available at checkout, including Shop Pay.

Do you ship internationally?

Currently, we primarily ship within the United States. If international shipping becomes available, it will be shown during checkout.

How do I contact you?

Email us anytime at hello@shopthenarrowway.com. We typically respond within 24–48 business hours.